Terms of Service
Last updated: 7/30/2026
1. Agreement
By accessing or using Nexus Connect ("the Service"), you agree to these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. The Service
Nexus Connect provides a multi-tenant business hub including AI-assisted chat, knowledge retrieval (RAG), project workflows, and related integrations. Features available to you depend on your account plan and enabled plugins.
3. Accounts
You are responsible for maintaining the confidentiality of account credentials and for activity under your account. You must provide accurate information and promptly update it when it changes. We may suspend or terminate accounts that violate these terms or pose a security risk.
4. Acceptable use
You may not misuse the Service, including by attempting unauthorized access, interfering with other tenants' data, uploading unlawful content, or using the Service to send spam or abusive communications. Customer data remains subject to your obligations under applicable law and our Privacy Policy.
5. Customer content & AI
You retain rights to content you submit. You grant us a limited license to host, process, and display that content solely to operate the Service. AI features may generate suggestions based on your knowledge base and conversation context; you are responsible for reviewing outputs before relying on them with customers.
6. Fees
Paid plans are billed according to the pricing agreed at signup or in your order form. Fees are non-refundable except where required by law or expressly stated otherwise.
7. Disclaimer
The Service is provided "as is" without warranties of any kind to the fullest extent permitted by law. We do not guarantee uninterrupted availability or that AI responses will be error-free.
8. Limitation of liability
To the maximum extent permitted by law, Nexus Connect and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Service.
9. Changes
We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
10. Contact
Questions about these Terms can be sent through the contact option on our website or via your account owner channel.