Nexus Connect
  • Tenant-scoped retrieval
  • Citations on every reply
  • Same accountId for chat and projects
  • Operator handoff keeps the thread
  • We do not train on your chats
  • SOC 2–ready controls
Grounded replies · 98.7% citation match on last 10k queries

The AI operating layer for support, knowledge, and project delivery.

Connect grounded customer answers with project boards, approvals, time tracking, and AI-generated project summaries in one operational hub.

See how retrieval works
nexus-core-prod-us-east.sys // 14ms
Workspaces
S
SupportGrounded customer answers
P
ProjectsTasks, blockers, summaries
A
ApprovalsReview requests
2
C
CalendarMeetings and deadlines
Inbound · Session 9482
Grounded

What’s the delivery window and SLA for the MENA cloud node migration?

10:42 AM · Web widget
From SLA_Sec_4.1.pdf

MENA node provision takes under 48 hours with 99.99% uptime. Data stays in GCC cluster endpoints.

Grounded · from your knowledge base
Context is already on the project board
Linked projectLive
Task#PRJ-409
MENA cluster routingCreated from this thread
ApprovalDevOps
Infrastructure sign-offHuman clearance before deploy
4.5h logged
Sprint 14

Same account as the conversation — no copy-paste into Jira.

Same prompt, two answers

Generic models fill gaps. Nexus cites the file.

Off-the-shelf bot

No source

Trained on the public internet. Confident even when your policy says otherwise.

Prompt: What is your refund SLA for enterprise accounts?
Your MSA is 14 days. The model invented 90.

Nexus retrieval

Cited

Answers only from documents in your tenant library. Every reply carries a file name.

Prompt: What is your refund SLA for enterprise accounts?
MSA_Enterprise_2025.pdf · ingested this week
What you can run today

Platform

Support and projects are live. CRM and workflow automation are on the calendar — not vapor on this page.

Shipping

Chat and knowledge

Grounded answers over PDFs, text, and live conversations. Citations stay with the reply.

ChunkingTenant-scoped searchWidget on your site
Connectors

Channel intake

Web widget today. Slack, WhatsApp, and helpdesk routing on the same inbox.

Shipping

Nexus Projects

Boards, owners, time, approvals, meetings, files, and AI summaries in the same workspace as chat.

TasksApprovalsSummaryTime
Q3

CRM

Account context from conversations — not another silo of notes.

Q4

Automation

Approvals and escalations that already know the thread.

How a ticket actually moves

Support into delivery

Retrieval, a human when needed, and the project board share one accountId. No swivel-chair.

Step 1

Retrieve

Each answer injects tenant documents — PDFs and library text — not a shared public model dump.

PDFs · library text

From SLA_Sec_4.1.pdf

MENA node provision takes under 48 hours. Data stays in GCC cluster endpoints.

Grounded · from your knowledge base
What retrieval actually returns

A catalog PDF, a price question, a cited answer

This is the inspector operators see when they ask “where did that number come from?”

product-catalog.pdf
Ingested · 1,420 chunks

Chunks are embedded per tenant. A later query hits that library — not a public crawl.

Queries match meaning, not keywords. The inspector below is the same shape as production: chunk id, excerpt, cosine, tenant flag.

embedding inspector
Match
{
  "query": "What's the price of the Premium package?",
  "chunk_id": "chunk_08849",
  "chunk_excerpt": "Premium is $299/month, unlimited users, priority SLA.",
  "embedding_dim": 1536,
  "cosine_similarity": 0.0000,
  "account_scope": "tenant_isolated"
}
Support · grounded stream
From product-catalog.pdf

What’s the price of the Premium package in the catalog?

Grounded

The catalog lists Premium at $299/month, unlimited users, priority SLA.

When a guess is not acceptable

Built for mixed human + model work

Isolation is a query filter, not a slide. Handoff is the same thread. Encryption is AES-256 at rest.

Live

Human in the loop

Weak retrieval or a frustrated customer routes to an operator with the citations already attached.

AITriageOpDesk
Modular

Plugins you actually enable

Chat, projects, and knowledge are flags on the account. Unused modules stay off the nav.

CRM
Chat
Projects
KB
Isolation

Tenant walls, not vibes

Every table is filtered by accountId. Vectors carry the same metadata. We do not train on your chats.

No training on your dataAES-256
Plans

Choose a plan

Start with chat, knowledge, and projects. Add seats and handoff when the team grows.

The Hub

Starter

Core AI, knowledge, and project ops for a small team.

  • RAG chat and knowledge library
  • Customer widget
  • Projects workspace
  • AI project summaries
  • Boards and calendar
Most popular

Growth

Most used

Operators, approvals, and time on the same hub.

  • Everything in The Hub
  • Operator handoff
  • Multi-seat roles
  • Approvals and time tracking
  • Meetings and attachments
  • Priority re-index

Enterprise

Dedicated

Region, isolation review, and a named engineer.

  • Dedicated isolation review
  • Region choice (incl. MENA)
  • Uptime SLA in contract
  • Named onboarding engineer
  • Custom connectors
30-minute walkthrough

Bring a real policy PDF. We’ll retrieve it live.

No slide deck of “AI transformation.” A working widget, your document, your questions.

Sandbox in the same session No card