Privacy Policy

1. Introduction

Nexus Connect ("we," "our," or "us") operates the Nexus Connect platform, a multi-tenant business hub that consolidates customer communications, AI-powered chat, and integrations with Facebook and Instagram. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

We collect information in the following ways:

• Account information: When you sign up or are invited, we collect your email address, name, and any profile information you provide.
• Conversation data: Messages sent and received through our chat widget, Facebook Messenger, and Instagram Direct messages connected to your account.
• Integration data: When you connect Facebook or Instagram, we store access tokens and metadata (e.g., Page name, Instagram username) necessary to receive and send messages on your behalf.
• Knowledge base: Documents and content you upload to train our AI agents.
• Usage data: Analytics, logs, and interaction data to improve our services.
• Contact and lead data: Information submitted through our contact form, demo request, or lead capture forms.
• Technical data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process and deliver messages between you and your customers
• Power AI-powered chat and RAG (Retrieval-Augmented Generation) features
• Manage integrations with Facebook and Instagram
• Send transactional emails (e.g., invitations, notifications)
• Respond to your inquiries and support requests
• Improve our services, analytics, and user experience
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• Supabase: Authentication and real-time presence
• OpenAI: AI chat and embeddings for RAG
• Meta (Facebook/Instagram): Messaging integrations; their policies apply when you connect your Pages
• PostgreSQL: Database hosting
• Email providers (SMTP): Transactional emails

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure hosting. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. You can manage your account settings and contact us to exercise these rights.

8. Cookies

We use cookies and similar technologies for authentication, session management, and preference storage. You can control cookies through your browser settings.

9. Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact

For questions about this Privacy Policy or your data, contact us at info@nexusconnect-hub.com.